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Customer Service Policy

Customer Service Policy
She’s Salty regards every person who contacts them, for any reason whatsoever, to be a valued customer and we do our best to make your shopping experience with us enjoyable and simple!

She’s Salty is committed to providing the best customer service possible and will endeavour to process each enquiry as quickly as possible.

She’s Salty staff members are committed to providing our customers with high quality service which meets their reasonable expectations.

She’s Salty strives to service our customers’ requests in an appropriate time frame and our customers will be treated with honesty and integrity at all times.

She’s Salty recognise that by providing high quality customer service we are helping to service our customers in the best possible way.
If a particular staff member cannot directly help a customer, it is their responsibility to ensure that they find someone who can put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to ring back the customer and advise them of a time when the appropriate person will help them.

Answers to any enquiry or complaint will be given as soon as possible and will the original enquiry or complaint. We endeavour to respond initially to all complaints received with via email or telephone with 24 hours.

In our aim towards efficiency and in the interest of customers, She’s Salty reserves the right to limit the use of staff and resources on false or unreasonable demands.
All enquires or complaints can emailed to or please call +61 7 54 505187 and a staff member with be in contact with you within the next 24 hours!